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How to communicate e-payment errors to GSTN? | LogiTax
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How to communicate e-payment errors to GSTN?

13-03-2024
GST
Mrudula Joshi

How to communicate e-payment errors to GSTN?

Due to occasional technical errors during GST payments, there are instances where the amount is debited from the bank but fails to reflect in the Electronic Cash Ledger on the portal. We can inform such errors to GSTN using “Grievance against Payment” option on the portal.

Procedure for filing “Grievance against Payment”

  • Visit www.gst.gov.in and log in using valid credentials
  • Go to Services>>Payments>>Grievance against Payment option. How to communicate e-payment errors to GSTN image 1
  • Enter the previous grievance number if this is a follow-up communication. How to communicate e-payment errors to GSTN image 2
  • Select Grievance related to option: How to communicate e-payment errors to GSTN image 3
  • State, GSTIN, Name and Address of business, email address, and mobile number will be auto-populated. How to communicate e-payment errors to GSTN image 4
  • Enter the name of the complainant. How to communicate e-payment errors to GSTN image 5
  • Enter the problem in the description of the grievance. How to communicate e-payment errors to GSTN image 6
  • Attach the error screenshot and/or bank receipt of the challan. How to communicate e-payment errors to GSTN image 7
  • Enter CPIN of the challan to which the grievance is related. How to communicate e-payment errors to GSTN image 8
  • Check the box and submit the form using EVC or DSC. How to communicate e-payment errors to GSTN image 9
  • You can check the grievance status in Services>>Payments>>Grievance against Payment>>Enquire status option. You can search by Grievance No. or date range in which it was raised. How to communicate e-payment errors to GSTN image 10

Conclusion

Communicating e-payment errors to GSTN is essential for resolving issues related to debited amounts not reflecting in the Electronic Cash Ledger. By following the simple procedure outlined above, taxpayers can file a "Grievance against Payment" on the GST portal, providing necessary details and attaching relevant documents. This ensures prompt resolution of payment discrepancies and helps maintain smooth GST compliance.

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